UNIVERSAL MARINE SUPPLIES LTD | Quality Policy

It is our commitment to supply spare parts and logistics services to the shipping industry that meet the needs and expectations of our clients, our principals, and other interested parties, in compliance with the Legislation and applicable Regulations.

in compliance with the Legislation and applicable Regulations. We assure that our services are planned and performed in a standard and controlled way following specific and defined quality procedures in the terms of our Quality System, which is consistent with the ISO 9001:2015 Standard.

Our continual objectives for Quality are the following:

• The provision of well controlled and quality services tailor made for each of our clients.
• The cooperation with principals and suppliers who are capable to meet and exceed the standards set by our clients, regulations, industry best practices and other involved parties.
• The compliance to the legislative and regulatory requirements.
• The business expansion and the increase of our clientele.
• The immediate and effective response to our clients’ requests.
• The increase of the customer satisfaction level.
• The reduction of complaints.
• The continual improvement of internal organization and infrastructure.
• The continual training and development of our personnel.
• The continual improvement of our processes, practices, and quality performance.

The company’s management is committed that all personnel will always adhere to the Quality System’s procedures and principles at their day-to-day activity and will utilize the most appropriate equipment for the purpose.

Our Quality Policy and data about the implementation of our Quality System may be provided to interested parties upon their formal request.